Cancellation and Refund Policy – eMock Test

1. Introduction

This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds related to the services provided by eMock Test through our website (https://www.emocktest.in) and mobile application (collectively referred to as the “Platform”).

2. Subscription Plans

eMock Test offers various subscription plans for accessing our educational content and services. These plans may include:

Monthly Subscription

Quarterly Subscription

Annual Subscription

Lifetime Access

3. Cancellation Policy

3.1. Users may cancel their subscription at any time through their account settings on the Platform or by contacting our customer support team.

3.2. Cancellation will take effect at the end of the current billing cycle. Users will continue to have access to the subscribed content until the end of the paid period.

3.3. No partial refunds will be issued for unused time on active subscriptions.

3.4. For lifetime access purchases, cancellation is not applicable as it is a one-time payment for indefinite access to the content.

4. Refund Policy

4.1. As eMock Test provides digital products, we generally do not offer refunds.

4.2. Refunds will only be processed in cases where a user has mistakenly made multiple payments for the same item.

4.3. To request a refund for a duplicate payment, please contact our customer support team with your account details and transaction information for both payments.

4.4. Refunds for duplicate payments will be processed to the original payment method used for the purchase.

4.5. eMock Test reserves the right to verify all refund requests and may require additional information to process the refund.

5. Exceptions to the Refund Policy

5.1. Refunds will not be provided for:

Partial or full use of the subscription period

Dissatisfaction with the content or teaching methodology

Technical issues not reported to our support team

Violations of our Terms of Service

5.2. eMock Test reserves the right to refuse a refund request if we suspect fraud or misuse of our services.

6. Processing Time

6.1. Refund requests for verified duplicate payments are typically processed within 5-7 business days.

6.2. The time taken for the refunded amount to reflect in your account may vary depending on your payment provider or bank.

7. Promotional Offers and Discounts

7.1. The no-refund policy applies to all purchases, including those made with promotional offers or discounts.

8. Changes to This Policy

8.1. eMock Test reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on the Platform.

8.2. It is the responsibility of the user to review this policy periodically for any changes.

9. Contact Us

If you have any questions about this Cancellation and Refund Policy or need to report a duplicate payment, please contact our customer support team at:

Email: help@emocktest.in

Phone: 8077834630

Address: eMock Test, Amroha, Uttar Pradesh

Last Updated: 22 October, 2024

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